Action Track Report
Comprehensive Reporting At Your Fingertips
The reporting ability within eMaintenance is extensive. Its ability to gather data from your sites and contractors along with the
performance levels and reliability of your assets is where you can see huge savings. This is where eMaintenance really proves its worth.
A reporting facility is available to both
contractors and management via thier
respective portals.
Contractors:
In addition to several predesigned reports, including one for how well the contractor has met their service level agreements, an Ad Hoc report allows a contractor the flexibility to
perform a variety of searches on their assigned tickets. The results of the reports can be
downloaded as a file, compatible with Microsoft Excel containing all relevant information about each ticket.
Management:
The reporting facility offers a quick look into your maintenance activity or a full in-depth review of every aspect of your operations depending on what you require at the time.
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'Quick Reporting'
A pre-configured set of ‘quick reports’ exists to give you a fast track way of generating the information you need.
- Quick Report Examples
- Date range - from and to, whatever you decide
- UK SLA Report by Repair Group
- In & out of SLA (%)
- Number of contractors that contributed to the statistics
Build Your Own Reports
Should you need a more detailed picture the ‘Build Your Own Report’ function may be used. It is here users are free to be more specific with their reporting needs, giving vital information on performance of contractors.
- Build Your Own Report Examples
- Site Raised/Hold calls
- Overdue jobs
- Whether it is a repeat fault - useful information for monitoring asset/contractor performance
- Whether safety was discussed, agreed and followed
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Powerful Reporting Made Easy
eMaintenance can be configured to deliver
regular reports (via email) as frequently as you require. Coupled with the Ad-Hoc report
facility the system is able to deliver an accurate up to the second report. Should you need more information between your scheduled updates eMaintenance gives you the option to produce a report at any time and download your data in spreadsheet form should you wish to
work with it offline.
Existing clients have found the system extremely helpful when undertaking supplier reviews as it details performance against agreed Service
Level Agreements and Key Performance
Indicators.
The system will produce and hold data per
request in respect to costs, asset, site and area.
This is particularly useful when considering
capital replacement or the whole life cost of
capital items, and helps decision-making when challenging suppliers on maintenance costing.
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Comprehensive SLA
Reports
Easily see which of your contractors are
performing within their agreed service levels by generating reports detailing performance by contractor or repair group.
All reports are readily available to all parties keeping information as transparent as possible.
All reports generated by
eMaintenance are
downloadable and may be used in popular spreadsheet programs like Excel for example.
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Trend Analysis For EFH Jobs
This report shows the total number of hours of equipment failure divided into week-long blocks enabling comparison of trends over time.
- Blue Bar - Total equipment failure hours
- Red Bar - How many were due to contractorbeing out of SLA
- If all the contractors were within the SLA, the only EFH would be the differnce between the blue and the red. if an asset is down for 6000 hours per month and 3000 are due to being out of SLA and the asset earns £10 p/h, that is £30,000 of lost money due to contractor lateness.
Any tickets falling into high priority groups get an email sent to high level employees if it is underperforming due to SLA
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Safety Audits
Once they are completed, safety audits are entered into eMaintenance. The data is used to
generate reports detailing the results.
Above is an example of a completed safety audit. The audit is completed against a defined list of questions by section, such as
Personal Protective Equipment, Confined Space and Working at Heights. Each question is a pass or fail and the results of all the questions make up the result of the safety audit. Photo evidence is often used to show safe or unsafe practices.
These results are always shared with the
contractor to help them improve their safety practices.
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ERS
ERS is an asset database and document
management system that, through
integration with eMaintenance allows users to track MTBF (Mean Time Between Failures) and EFH (Equipment Failure Hours) for all site equipment. As well as collecting breakdown data to help identify problem assets, ERS also provides a document management system that can be used to monitor and manage equipment inspection schedules and legal compliance of sites. The system also includes a real estate module for managing lease agreements and rent payments.
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