Action Track Report
Why Make Things Complicated ?
On Average A Maintenance Call Placed Via A Call Centre
Takes 7 Minutes...
With eMaintenance It Takes 30 Seconds.
eMaintenance makes it easy to log your maintenance requests. Most job tickets are logged via a dedicated site portal. This offers a common sense and easy to use interface. Its self explanatory look and feel means that users can get started with little or no training. They are able to log the fault by the search and select feature ensuring the relevant level of detail describing the nature of the fault is found. When logging in, the user has the option to complete the short web based training course, accessed by clicking on the “New to eMaintenance?” badge. This launches a video presentation which shows the user how eMaintenance works. Additionally, a function is available for the new user to take a short quiz which once passed, will activate the account as live.
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The process to create a new ticket has been made as simple as possible, ensuring mistakes are avoided and the correct information is entered.
Simplicity and ease of use is an important part of what makes eMaintenance such a good tool for maintenance management. The site manager’s portal lets the user carry out three basic functions: placing a new call, chasing a call and cancelling a call. All of these actions can be carried out with just a few button clicks leaving busy site managers more time to run their sites. They can also view complete lists of jobs that are still outstanding and see instantly whether they are overdue under the contractor’s service level agreement, enabling site managers to make a more informed decision on whether a call needs to be chased or not.
- Ticket Input Process:
- Enter your name
- Select the appropirate repair group for the issue e.g. Hardware
- Select the subgroup
- Select the problem description e.g. systemdown/can't trade
- Enter in any further comments that might be helpful to the contrator
- Click 'place job'
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Make the connection.
If for what ever reason a site manager is
unable to reach a computer connected to the internet, jobs can be logged through our fully customisable IVR telephone system. The system gives the user a menu. They have the option to navigate through the menus until they reach the relevant fault description. An option to leave a ‘voice mail’ with more details of the fault is also available if needed. Once the job is logged it is then visible on the system.
Sometimes a picture can speak a thousand words.
Users have the option to add a photograph of faulty equipment, signage etc. via the site portal or from an internet enabled mobile device. The
image is made available on the system for
contractors or anyone else who might need to view it.
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