What is eMaintenance?
Action Track Report
A Fully Customisable Maintenance Management
System.
User Friendly, With Totally Transparent
Information.
The Urgent Technology eMaintenance system is a sophisticated tool to capture and complete maintenance requests in real-time. Manage contractor/asset performance
and ensure the process is both efficient and effective.
eMaintenance is a low cost, fit for purpose, facilities/maintenance management system. Scalable and modular, this web-based system dramatically reduces repair times and costs, while ensuring Service Level Agreements (SLAs) and customer satisfaction. A manager or operative can place a call via phone,
mobile or the web. The call is logged and a
sophisticated heuristic coding matrix decides the priority response and dispatches the call (by SMS, fax or email) to the appropriate service provider. eMaintenance then audits, tracks and chases the call for SLA compliance. Real time information is provided to all stakeholders who can view and track the progress of the call.
Contractors receive the work instructions via multiple methods including email, SMS, fax or outbound automated phone. When
arriving at site, the contractor checks in using the eMaintenance automated phone system. This updates the status of the ticket in real time, allowing for full visibility of current job statuses across your network, for every ticket.
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Log
On Average A Maintenance Call Placed Via A Call Centre Takes 7 Minutes...
With eMaintenance It Takes 30 Seconds.
eMaintenance makes it easy to log your
maintenance requests. Most job tickets are logged via a dedicated site portal.
This offers a common sense and easy to use interface. Its self
explanatory look and feel means that users can get started with little or no training.
They are able to log the fault by the search and select feature ensuring the
relevant level of detail describing the nature of the fault is found. Read More →
Simplicity and ease of use is an important part of what makes eMaintenance such a good tool for maintenance management. The site manager’s portal lets the user carry out three basic functions: placing a new call, chasing a call and cancelling a call. All of these actions can be carried out with just a few button clicks leaving busy site managers more time to run their sites. They can also view complete lists of jobs that are still outstanding and see instantly whether they are overdue under the contractor’s service level agreement, enabling site managers to make a more informed decision on whether a call needs to be chased or not.
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Action
eMaintenance Takes Care Of Everything
Once a call is logged, eMaintenance takes care of everything. The relevant contractor will be
informed automatically (if configured to do so) using several different methods defined by the contractor.
Contractors can log into their web portal at any time to check on the status of their outstanding calls & submit quotations for jobs. Where
eMaintenance has been interfaced with a
financial system, users can even submit their invoices online.
When the contractor arrives on site, they call the eMaintenance automated phone system (IVR) to check in on site and update the ticket status.
eMaintenance also has the functionality to require the contractor to answer appropriate safety questions.
Contractor Portal
Read More →
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Track
Review And Track Every Event Effortlessly
Jobs are displayed in the Management portal and can be navigated via a logical user friendly interface. As jobs are updated in the field the changes are displayed on the individual job tickets. Any change or addition that is made to the ticket is marked with a time and date stamp, giving you a complete work history for each job.
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Report
Powerful Reporting Made Easy
The reporting ability within eMaintenance is extensive. Its ability to gather data from your sites and contractors along with the
performance levels and reliability of your assets is where you can see huge savings. This is where eMaintenance really proves its worth.
A reporting facility is available to both
contractors and management via their
respective portals.
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