Our Customers

Over the years Urgent Technolgy has enjoyed productive working relationships with many blue chip companys. Below are some examples of a few of our customers.

Here you can find case studies and testimonials from many of these household names.

BP Global

BP is a global oil and gas company headquartered in London, United Kingdom. It is the third-largest energy company and fourth-largest company in the world measured by revenues and one of the six oil and gas "supermajors"

BP has operations in over 80 countries, produces around 3.8 million barrels of oil equivalent per day and has 22,400 service stations worldwide.

'The system has provided an excellent insight into what is fast turning into a far superior method of logging and managing maintenance and in fact any calls.'

Neil Hodgeson - Maintenance Manager, BP Australia

Below are two examples of customer feedback we received via the IVR. What you will hear below are genuine comments made by BP staff.

BP Testimonial 1

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BP Testimonial 2

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Little Chef

Little Chef is only little in name, welcolming over 20 million customers a year. With restaurants across the whole of the UK Little Chef has been a sign of good food for over 50 years.

'We have removed two third party helpdesks, saving huge annual costs whilst improving the service we can offer to our restaurants. Keeping the UTL brochure in my drawer was one of the smartest things I've done.'

Chris Andrewartha - IT Director, Little Chef.

View Case Study

Lend Lease

Lend Lease is a world leader in project management and construction, operating in more than 30 countries across the globe and employing over 7,500 people.

Operations span six continents, with regional businesses in the United Kingdom & Ireland; Continental Europe, Middle East & Africa (CEMEA); Asia; Australia; and the Americas. Across these regions, Bovis hold strong market positions in the commercial, retail, residential, industrial and pharmaceutical sectors and also work closely with governments to deliver health, education and defence projects amongst others.

Southern Cross Healthcare

Southern Cross Healthcare is an independent provider of health and social care services, meeting the needs of elderly and younger people in care centres. With over 750 Homes across the country, in excess of 37,000 Residents and approximately 41,000 members of staff Southern Cross Healthcare are the biggest provider of care homes in the UK. That makes them No.1 in terms of size.

Murco Petroleum Ltd

Murco Petroleum was established in 1960 and since then it has grown to become a truly integrated oil company with a recognisable brand whose significance is growing fast in the forecourt retailing sector.

Behind a truly progressive forecourt and shop development programme there is the strength of their own Milford Haven refinery and distribution terminals in Bedworth, Theale and Westerleigh.

'eMaintenance has transformed the way we manage planned and re active maintenance. The staff who previously managed our call centre have been redeployed to more productive tasks, meaning we have saved significant costs in resources. The Area Managers have been empowered by real time information to ensure contractors perform to SLA’s. I have also been able to recoup the cost of the system by negotiating terms with our contractors and implementing bonus incentives to ensure they are rewarded for performing more efficiently.'

Martin Coutts - Marketing Services Manager, Murco

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